{"id":764,"date":"2026-03-11T16:42:14","date_gmt":"2026-03-11T16:42:14","guid":{"rendered":"https:\/\/dev.cygnus.pe\/?page_id=764"},"modified":"2026-03-11T18:25:20","modified_gmt":"2026-03-11T18:25:20","slug":"libro-de-reclamacion","status":"publish","type":"page","link":"https:\/\/cygnus.pe\/?page_id=764","title":{"rendered":"Libro de Reclamaci\u00f3n"},"content":{"rendered":"<div id=\"cs-content\" class=\"cs-content\"><div class=\"x-section e764-e1 ml8-0 ml8-1\"><div class=\"x-row e764-e2 ml8-3 ml8-4 ml8-5 ml8-8 ml8-9\"><div class=\"x-row-inner\"><div class=\"x-col e764-e3 ml8-d ml8-e ml8-f\"><div class=\"x-bg\"><div class=\"x-bg-layer-lower-img\"><img decoding=\"async\" src=\"https:\/\/cygnus.pe\/wp-content\/uploads\/2026\/03\/atencioncliente-1.jpg\" alt=\"Image\" loading=\"lazy\"\/><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"x-section e764-e4 ml8-1 ml8-2\"><div class=\"x-row e764-e5 ml8-3 ml8-6 ml8-8 ml8-a\"><div class=\"x-row-inner\"><div class=\"x-col x-hide-sm x-hide-xs e764-e6 ml8-d ml8-g ml8-h\"><div class=\"x-row e764-e7 ml8-3 ml8-4 ml8-7 ml8-8 ml8-b\"><div class=\"x-row-inner\"><div class=\"x-col e764-e8 ml8-d ml8-e ml8-i\"><div class=\"x-text x-text-headline e764-e9 ml8-j ml8-k ml8-l\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h1 class=\"x-text-content-text-primary\">Libro de Reclamaci&oacute;n<\/h1>\n<\/div><\/div><\/div><div class=\"x-text x-text-headline e764-e10 ml8-j ml8-m ml8-n\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h5 class=\"x-text-content-text-primary\"><div>\n<div><span>Conforme a lo establecido en el C\u00f3digo de Protecci\u00f3n y <\/span><span>Defensa del Consumidor, esta instituci\u00f3n cuenta con un libro de reclamaciones a su disposici\u00f3n<\/span><\/div>\n<\/div><\/h5>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"pc-inquiry-wrap\">\r\n\r\n        \r\n        <form class=\"pc-inquiry-form pc-libro-reclamacion-form\" method=\"post\" action=\"\" novalidate>\r\n            <input type=\"hidden\" id=\"pc_libro_reclamacion_nonce\" name=\"pc_libro_reclamacion_nonce\" value=\"64cd13b016\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/index.php?rest_route=%2Fwp%2Fv2%2Fpages%2F764\" \/>            <input type=\"hidden\" name=\"pc_libro_reclamacion_form_submitted\" value=\"1\">\r\n\r\n            <div class=\"pc-inquiry-grid\">\r\n                <div class=\"pc-inquiry-field\" style=\"grid-column:1 \/ -1;\">\r\n                    <label for=\"pc_lr_nombres_apellidos\">Nombres y apellidos *<\/label>\r\n                    <input id=\"pc_lr_nombres_apellidos\" name=\"nombres_apellidos\" type=\"text\"\r\n                        placeholder=\"Escribe tus nombres y apellidos\" required>\r\n                <\/div>\r\n\r\n                <div class=\"pc-inquiry-field\">\r\n                    <label for=\"pc_lr_celular\">N\u00b0 de celular *<\/label>\r\n                    <input id=\"pc_lr_celular\" name=\"celular\" type=\"text\" placeholder=\"Escribe tu N\u00b0 de celular\" required>\r\n                <\/div>\r\n\r\n                <div class=\"pc-inquiry-field\">\r\n                    <label for=\"pc_lr_correo\">Correo electr\u00f3nico *<\/label>\r\n                    <input id=\"pc_lr_correo\" name=\"correo\" type=\"email\" placeholder=\"Escribe tu correo electr\u00f3nico\"\r\n                        required>\r\n                <\/div>\r\n\r\n                <div class=\"pc-inquiry-field\" style=\"grid-column:1 \/ -1;\">\r\n                    <label for=\"pc_lr_direccion\">Direcci\u00f3n *<\/label>\r\n                    <input id=\"pc_lr_direccion\" name=\"direccion\" type=\"text\" placeholder=\"Escribe tu direcci\u00f3n\" required>\r\n                <\/div>\r\n\r\n                <div class=\"pc-inquiry-field\">\r\n                    <label for=\"pc_lr_departamento\">Departamento *<\/label>\r\n                    <input id=\"pc_lr_departamento\" name=\"departamento\" type=\"text\" placeholder=\"Escribe el departamento\"\r\n                        required>\r\n                <\/div>\r\n\r\n                <div class=\"pc-inquiry-field\">\r\n                    <label for=\"pc_lr_provincia\">Provincia *<\/label>\r\n                    <input id=\"pc_lr_provincia\" name=\"provincia\" type=\"text\" placeholder=\"Escribe la provincia\" required>\r\n                <\/div>\r\n\r\n                <div class=\"pc-inquiry-field pc-inquiry-select-wrap\">\r\n                    <label for=\"pc_lr_tipo_documento\">Tipo de documento *<\/label>\r\n                    <select id=\"pc_lr_tipo_documento\" name=\"tipo_documento\" required>\r\n                        <option value=\"\">Selecciona tipo<\/option>\r\n                        <option value=\"DNI\">DNI<\/option>\r\n                        <option value=\"RUC\">RUC<\/option>\r\n                        <option value=\"C.E\">C.E<\/option>\r\n                    <\/select>\r\n                <\/div>\r\n\r\n                <div class=\"pc-inquiry-field\">\r\n                    <label for=\"pc_lr_numero_documento\">N\u00b0 de documento *<\/label>\r\n                    <input id=\"pc_lr_numero_documento\" name=\"numero_documento\" type=\"text\"\r\n                        placeholder=\"Escribe tu N\u00b0 de documento\" required>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            <h3 style=\"margin:34px 0 14px;color:#f5821f;line-height:1.1;font-weight:700;\">Identificaci\u00f3n del bien contratado\r\n            <\/h3>\r\n\r\n            <div class=\"pc-inquiry-grid\">\r\n                <div class=\"pc-inquiry-field\" style=\"grid-column:1 \/ -1;\">\r\n                    <label for=\"pc_lr_monto_bien\">Monto del bien objeto de reclamo *<\/label>\r\n                    <input id=\"pc_lr_monto_bien\" name=\"monto_bien\" type=\"text\" placeholder=\"Escribir el monto\" required>\r\n                <\/div>\r\n\r\n                <div class=\"pc-inquiry-field pc-inquiry-select-wrap\" style=\"grid-column:1 \/ -1;\">\r\n                    <label for=\"pc_lr_identificacion_bien\">Identificaci\u00f3n del bien contratado *<\/label>\r\n                    <select id=\"pc_lr_identificacion_bien\" name=\"identificacion_bien\" required>\r\n                        <option value=\"\">Selecciona tipo<\/option>\r\n                        <option value=\"Producto\">Producto<\/option>\r\n                        <option value=\"Servicio\">Servicio<\/option>\r\n                    <\/select>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            <h3 style=\"margin:34px 0 14px;color:#f5821f;line-height:1.1;font-weight:700;text-transform:capitalize;\">Detalles\r\n                de Reclamaci\u00f3n<\/h3>\r\n\r\n            <div class=\"pc-inquiry-grid\">\r\n                <div class=\"pc-inquiry-field\" style=\"grid-column:1 \/ -1;\">\r\n                    <label for=\"pc_lr_persona_atendio\">Nombre de la persona que lo atendi\u00f3 *<\/label>\r\n                    <input id=\"pc_lr_persona_atendio\" name=\"persona_atendio\" type=\"text\" placeholder=\"Escribir el nombre\"\r\n                        required>\r\n                <\/div>\r\n\r\n                <div class=\"pc-inquiry-field pc-inquiry-select-wrap\" style=\"grid-column:1 \/ -1;\">\r\n                    <label for=\"pc_lr_tipo_reclamacion\">Tipo de reclamaci\u00f3n *<\/label>\r\n                    <select id=\"pc_lr_tipo_reclamacion\" name=\"tipo_reclamacion\" required>\r\n                        <option value=\"\">Selecciona tipo<\/option>\r\n                        <option value=\"Reclamaci\u00f3n\">Reclamaci\u00f3n<\/option>\r\n                        <option value=\"Queja\">Queja<\/option>\r\n                    <\/select>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"pc-inquiry-field pc-inquiry-message\" style=\"margin-top:12px;\">\r\n                <label for=\"pc_lr_detalle_reclamo\">Detalles del reclamo *<\/label>\r\n                <textarea id=\"pc_lr_detalle_reclamo\" name=\"detalle_reclamo\" placeholder=\"Escribe tu mensaje...\"\r\n                    maxlength=\"1400\" required><\/textarea>\r\n                <div class=\"pc-lr-counter\" style=\"text-align:right;font-size:11px;color:#7e8790;margin-top:4px;\">0 \/ 1400\r\n                <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"pc-inquiry-submit-wrap\" style=\"margin-top:28px;\">\r\n                <button type=\"submit\" class=\"pc-inquiry-submit\">\r\n                    <span class=\"pc-inquiry-submit__label\">Enviar<\/span>\r\n                    <span class=\"pc-inquiry-submit__spinner\" aria-hidden=\"true\"><\/span>\r\n                <\/button>\r\n            <\/div>\r\n        <\/form>\r\n    <\/div><\/div><div class=\"x-col x-hide-lg x-hide-md x-hide-xl e764-e12 ml8-d ml8-g\"><div class=\"x-row e764-e13 ml8-3 ml8-4 ml8-7 ml8-8 ml8-c\"><div class=\"x-row-inner\"><div class=\"x-col e764-e14 ml8-d ml8-e\"><div class=\"x-text x-text-headline e764-e15 ml8-j ml8-l ml8-m ml8-o\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h1 class=\"x-text-content-text-primary\">Atenci\u00f3n al cliente<\/h1>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"pc-inquiry-wrap\">\r\n\r\n        \r\n        <form class=\"pc-inquiry-form\" method=\"post\" action=\"\" enctype=\"multipart\/form-data\" novalidate>\r\n            <input type=\"hidden\" id=\"pc_inquiry_nonce\" name=\"pc_inquiry_nonce\" value=\"cb678f66d7\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/index.php?rest_route=%2Fwp%2Fv2%2Fpages%2F764\" \/>            <input type=\"hidden\" name=\"pc_inquiry_form_submitted\" value=\"1\">\r\n\r\n            <div class=\"pc-inquiry-grid\">\r\n                <div class=\"pc-inquiry-field\">\r\n                    <label for=\"pc_inquiry_nombres\">Nombres*<\/label>\r\n                    <input id=\"pc_inquiry_nombres\" name=\"nombres\" type=\"text\" placeholder=\"Escribe tus nombres aqu\u00ed\"\r\n                        required>\r\n                <\/div>\r\n\r\n                <div class=\"pc-inquiry-field\">\r\n                    <label for=\"pc_inquiry_apellidos\">Apellidos*<\/label>\r\n                    <input id=\"pc_inquiry_apellidos\" name=\"apellidos\" type=\"text\" placeholder=\"Escribe tus apellidos aqu\u00ed\"\r\n                        required>\r\n                <\/div>\r\n\r\n                <div class=\"pc-inquiry-field\">\r\n                    <label for=\"pc_inquiry_correo\">Correo electr\u00f3nico*<\/label>\r\n                    <input id=\"pc_inquiry_correo\" name=\"correo\" type=\"email\" placeholder=\"Ej.: nombre@correo.com\" required>\r\n                <\/div>\r\n\r\n                <div class=\"pc-inquiry-field\">\r\n                    <label for=\"pc_inquiry_telefono\">Tel\u00e9fono*<\/label>\r\n                    <input id=\"pc_inquiry_telefono\" name=\"telefono\" type=\"text\" placeholder=\"Escribe tu tel\u00e9fono\" required>\r\n                <\/div>\r\n\r\n                <div class=\"pc-inquiry-field pc-inquiry-select-wrap\">\r\n                    <label for=\"pc_inquiry_proyecto\">Proyecto*<\/label>\r\n                    <select id=\"pc_inquiry_proyecto\" name=\"proyecto\" required>\r\n                        <option value=\"\">Selecciona proyecto<\/option>\r\n                                                    <option value=\"456\">\r\n                                Alicanto                            <\/option>\r\n                                                    <option value=\"195\">\r\n                                Capadocia                            <\/option>\r\n                                                    <option value=\"641\">\r\n                                Castellana Select                            <\/option>\r\n                                                    <option value=\"642\">\r\n                                Castilla Excellence                            <\/option>\r\n                                                    <option value=\"615\">\r\n                                Cuba Connect                            <\/option>\r\n                                                    <option value=\"460\">\r\n                                F\u00e9nix                            <\/option>\r\n                                                    <option value=\"623\">\r\n                                Jardines de Urteaga                            <\/option>\r\n                                                    <option value=\"366\">\r\n                                Matera                            <\/option>\r\n                                                    <option value=\"428\">\r\n                                Modena                            <\/option>\r\n                                                    <option value=\"51\">\r\n                                N\u00e1poles                            <\/option>\r\n                                                    <option value=\"643\">\r\n                                Residencial Garzon                            <\/option>\r\n                                                    <option value=\"626\">\r\n                                Saenz                            <\/option>\r\n                                                    <option value=\"609\">\r\n                                Santa Cruz Infinite                            <\/option>\r\n                                                    <option value=\"458\">\r\n                                Sialia                            <\/option>\r\n                                                    <option value=\"459\">\r\n                                Tiz\u00f3n y Bueno                            <\/option>\r\n                                                    <option value=\"606\">\r\n                                Torre Mariategui                            <\/option>\r\n                                                    <option value=\"457\">\r\n                                Urbanzen                            <\/option>\r\n                                                    <option value=\"620\">\r\n                                Valdizan                            <\/option>\r\n                                            <\/select>\r\n                <\/div>\r\n\r\n                <div class=\"pc-inquiry-field\">\r\n                    <label for=\"pc_inquiry_departamento\">N\u00b0 de departamento*<\/label>\r\n                    <input id=\"pc_inquiry_departamento\" name=\"departamento\" type=\"text\" placeholder=\"Indica el n\u00famero\"\r\n                        required>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"pc-inquiry-upload\">\r\n                <input id=\"pc_inquiry_image\" name=\"adjunto\" type=\"file\" accept=\".jpg,.jpeg,.png,.gif,.webp,image\/*\">\r\n                <label for=\"pc_inquiry_image\" class=\"pc-inquiry-upload-label\">\r\n                    <span class=\"pc-inquiry-upload-icon\" aria-hidden=\"true\"><\/span>\r\n                    <span class=\"pc-inquiry-upload-text\">Adjuntar imagen<\/span>\r\n                <\/label>\r\n            <\/div>\r\n\r\n            <div class=\"pc-inquiry-field pc-inquiry-message\">\r\n                <label for=\"pc_inquiry_mensaje\">Mensaje*<\/label>\r\n                <textarea id=\"pc_inquiry_mensaje\" name=\"mensaje\" placeholder=\"Escr\u00edbenos aqu\u00ed...\" required><\/textarea>\r\n            <\/div>\r\n\r\n            <p class=\"pc-inquiry-required\">(*) Campos obligatorios<\/p>\r\n            <div class=\"pc-inquiry-checks\">\r\n                <label class=\"pc-inquiry-check\">\r\n                    <input type=\"checkbox\" name=\"privacidad\" value=\"1\" required>\r\n                    <span>He le\u00eddo la <a href=\"#\">Pol\u00edtica de Privacidad<\/a> de Cygnus Grupo Inmobiliario<\/span>\r\n                <\/label>\r\n                <label class=\"pc-inquiry-check\">\r\n                    <input type=\"checkbox\" name=\"marketing\" value=\"1\" required>\r\n                    <span>Autorizo a Cygnus para que realice las actividades de prospecci\u00f3n comercial y marketing descritas\r\n                        en la <a href=\"#\">Pol\u00edtica de Privacidad<\/a><\/span>\r\n                <\/label>\r\n            <\/div>\r\n            <div class=\"pc-inquiry-submit-wrap\">\r\n                <button type=\"submit\" class=\"pc-inquiry-submit\">\r\n                    <span class=\"pc-inquiry-submit__label\">Enviar<\/span>\r\n                    <span class=\"pc-inquiry-submit__spinner\" aria-hidden=\"true\"><\/span>\r\n                <\/button>\r\n            <\/div>\r\n        <\/form>\r\n    <\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Libro de Reclamaci&oacute;n Conforme a lo establecido en el C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor, esta instituci\u00f3n cuenta con un libro de reclamaciones a su disposici\u00f3n Nombres y apellidos * N\u00b0 de celular * Correo electr\u00f3nico * Direcci\u00f3n * Departamento * Provincia * Tipo de documento * Selecciona tipo DNI RUC C.E N\u00b0 de documento * Identificaci\u00f3n del bien&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-blank-4.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-764","page","type-page","status-publish","hentry","no-post-thumbnail"],"acf":[],"_links":{"self":[{"href":"https:\/\/cygnus.pe\/index.php?rest_route=\/wp\/v2\/pages\/764","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cygnus.pe\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cygnus.pe\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cygnus.pe\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cygnus.pe\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=764"}],"version-history":[{"count":7,"href":"https:\/\/cygnus.pe\/index.php?rest_route=\/wp\/v2\/pages\/764\/revisions"}],"predecessor-version":[{"id":771,"href":"https:\/\/cygnus.pe\/index.php?rest_route=\/wp\/v2\/pages\/764\/revisions\/771"}],"wp:attachment":[{"href":"https:\/\/cygnus.pe\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=764"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}